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The Conversations page is Avidra’s live SMS inbox. It shows the current threads between recovered callers and the workspace, including AI-generated replies and manual follow-up activity.

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What you can do

Review message history

Read the full inbound and outbound message thread for each lead — every message is timestamped.

Monitor AI activity

See which replies were AI-generated and which were manual. Each message is labeled.

Step into a thread

Take over a conversation manually when the AI handoff point is reached or the lead needs a human touch.

Review unmatched replies

Inspect inbound messages that did not attach to a known lead — these may be new callers or wrong numbers.

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Layout

The page is organized into four areas:
SectionPurpose
Thread listBrowse active conversations, sorted by recent activity
Thread detailFull message history, urgency, and qualification context
Reply controlsSend a manual response to the selected lead
Unmatched repliesInbound messages that could not be matched to a lead

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AI behavior in conversations

Depending on plan, workspace settings, and conversation state, Avidra may:
  • Continue the conversation automatically with contextual follow-up questions
  • Stop after a turn limit or timeout to prevent runaway threads
  • Escalate to owner handoff for urgent cases or emergency keywords
  • Skip sending if billing or plan conditions block AI messaging

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When a conversation stops automatically

AI may be disabled globally or for the specific conversation. Check AI Behavior. The thread continues in manual-only mode.
An inactive billing state prevents AI replies. This is the most common silent blocker — verify in Billing and Plan.
Each plan has a daily SMS limit. The cap resets the following day. Check Usage and Limits.
Avidra limits the number of AI turns per conversation to prevent runaway threads. The thread continues in manual-only mode.
Conversations with no activity for an extended period are automatically closed. A new inbound message from the same caller re-opens the thread.
If a thread stops unexpectedly, check billing and SMS caps first — they are the most common causes. Then check whether AI is enabled for that specific conversation.

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Manual replies

When you take over a conversation, your replies are sent through Twilio just like AI replies. The thread logs your message as a manual reply so you can distinguish human and AI messages later. Use manual replies when:
  • The AI has reached its turn limit
  • The lead asks to speak to a real person
  • You want to send a specific offer or quote
  • The conversation needs a personal touch to close

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Common mistakes

  • Assuming every inbound reply should always get an AI response — multiple conditions gate replies
  • Not checking whether the thread is stale, capped, or billing blocked before assuming a bug
  • Ignoring unmatched replies that did not attach cleanly to a lead — these may be real customers

Leads

Manage recovered callers.

AI SMS Conversations

Full AI behavior details.

Notifications

Set up alerts.