Conversations
The Conversations page is Avidra’s live SMS inbox. It shows the current threads between recovered callers and the workspace, including AI-generated replies and manual follow-up activity.What the Conversations page does
Use Conversations to:- review inbound and outbound message history
- see which threads are active or need review
- step into a thread manually
- monitor AI participation
- inspect thread urgency and qualification context
- review unmatched inbound replies
Main layout
The page is organized as:- a thread list
- a thread detail view
- reply controls for the selected lead
- unmatched reply review below the main inbox
Thread list
The thread list groups activity by caller and sorts by recent activity. It surfaces:- active threads
- needs-review threads
- delivery issues
- thread status and pipeline stage
Thread detail
When a conversation is open, operators can inspect:- message history
- AI-generated replies
- manual owner responses
- lead context
- urgency and qualification signals
- attachments or media when present
AI behavior in conversations
Depending on plan, workspace settings, and conversation state, Avidra may:- continue the conversation automatically
- stop after a limit or timeout
- escalate to owner handoff for urgent cases
- skip sending if billing or plan conditions block AI messaging
When a conversation may stop automatically
A conversation may stop progressing automatically if:- AI is disabled globally or for that conversation
- the workspace is billing blocked
- the workspace has hit a daily SMS cap
- the conversation hit the max AI turn count
- the conversation was marked stale and auto-closed
Common mistakes
- assuming every inbound reply should always get an AI response
- not checking whether the thread is stale, capped, or billing blocked
- ignoring unmatched replies that did not attach cleanly to a lead