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Avidra is a missed-call recovery and lead handling system built for local service businesses. When a customer calls and your team cannot answer, Avidra steps in — texting the caller back, capturing what they need, and keeping the conversation alive until your team is ready to close. No app to install. No voicemail to check. No leads lost to silence.

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How Avidra works

1

A customer calls your business number

The call routes through your tracked Avidra number, either directly or via forwarding from your existing line. Your customers call the same number they always have.
2

The call is missed

Your team is on a job, after hours, or tied up. Avidra detects the missed call automatically — no manual trigger required.
3

Avidra texts back instantly

The caller receives an immediate SMS instead of silence or voicemail. Response time is typically under 10 seconds. The message uses your business name and a natural opening.
4

AI captures lead details

Through SMS, Avidra collects service need, urgency, and timing — qualifying the caller while your team stays focused on the job in front of them.
5

Your team gets a recovered lead

The dashboard shows who called, what they need, and where the conversation stands. Callbacks are warmer and close faster because your team already has context.

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What a recovery looks like

Here is a real-world example of what happens after a plumber misses a call:
Avidra: Hi, this is Mike’s Plumbing. Sorry we missed your call — what can we help you with? Caller: My water heater isn’t working. Can someone come out today? Avidra: Got it — water heater issue, and you need same-day service. I’ll have the team reach out shortly to confirm a time. What’s the best number to reach you? Caller: This number is fine. Avidra: Perfect. Someone from the team will follow up soon. Thanks for reaching out.
Your team gets a recovered lead with:
  • Caller: (555) 123-4567
  • Service: Water heater repair
  • Urgency: Same-day
  • Status: Ready for callback

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Main product areas

Dashboard

Your summary view: lead recovery performance, items that need attention, lead usage, setup health, and recent recovered leads.

Leads

The operational workspace for recovered callers. Review grouped callers, move leads through pipeline stages, and send follow-up messages.

Conversations

The live inbox for customer SMS threads. Monitor AI activity, reply manually, and review urgent or qualified threads.

Booking

Control scheduling behavior — set a booking URL, configure callback paths, and see how links are used in conversations.

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Configuration areas

Settings control how the workspace behaves. Key areas include:
AreaPurpose
Workspace ProfileBusiness name, industry, callback number, SMS copy
Phone SetupRouting mode, forwarding, number verification
Recovery ChannelsText-back and voice recovery enablement
AI BehaviorAI enablement, persona, language
Follow-up AutomationAutomated second-touch messaging
Business HoursOpen hours and after-hours messaging
NotificationsEmail and SMS alerts for leads and emergencies
Usage and LimitsLead caps, SMS limits, plan guardrails
Billing and PlanPlan access, billing status, feature gates
AccountOwner-level account details

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What to monitor regularly

If any of these checks fail consistently, start with Troubleshooting.
  • Are missed calls producing leads?
  • Are SMS messages being sent successfully?
  • Are leads stuck in “new” or “needs attention” states?
  • Is the workspace approaching a plan limit?
  • Are any onboarding or setup items still blocking full behavior?

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Next steps

Onboarding

Set up your workspace and phone routing.

Dashboard

Start monitoring lead recovery.

Missed Call Recovery

Understand the full recovery flow.