Overview
Avidra is a missed-call recovery and lead handling system built around a few connected workflows:- a customer calls your tracked business number
- the call is missed or routed through Avidra
- Avidra creates or updates a lead
- Avidra sends a text-back or continues the SMS thread
- your team monitors and manages the lead in the dashboard
Main product areas
Dashboard
The dashboard is the summary view for the workspace. It shows:- current lead recovery performance
- items that need attention
- lead usage for the current period
- system/setup health
- recent recovered leads
Leads
The Leads area is the operational workspace for recovered callers. Use it to:- view grouped callers
- review latest activity and reply status
- move leads through pipeline stages
- send manual follow-up messages
- identify failed or stalled leads
Conversations
The Conversations area is the live inbox for customer SMS threads. Use it to:- read inbound and outbound messages
- monitor AI activity
- reply manually when needed
- review urgent or qualified threads
- inspect unmatched or delivery-problem threads
Booking
The Booking area controls scheduling behavior. Use it to:- set a booking URL
- configure callback scheduling behavior
- understand how booking links are used in conversations
Settings
Settings control how the workspace behaves. This includes:- workspace profile
- phone setup and routing
- recovery channels
- AI behavior
- follow-up automation
- business hours
- notifications
- usage and plan information
- account details
What Avidra stores
Avidra keeps structured records for:- leads
- messages
- conversations
- conversation turns
- lead events
- unmatched inbound messages
What to monitor regularly
Operators should check:- whether missed calls are producing leads
- whether SMS messages are being sent successfully
- whether leads are still stuck in new or needs-attention states
- whether the workspace is close to a plan limit
- whether onboarding/setup items are still blocking full behavior