Workspace Profile
Workspace Profile controls the basic business information that Avidra uses across the product.What you configure
This section includes core fields such as:- business name
- industry or niche
- primary callback number
- custom SMS message
- generated SMS message content used by the workspace
Why it matters
These settings affect:- how the business is represented in customer messaging
- what message content is used when AI is not handling the reply
- how operators identify the workspace in the app
Practical guidance
- use the exact business name customers recognize
- use a real callback number your team actively answers
- keep fallback SMS wording short and operational
- review message wording whenever your service offering changes
Common mistakes
- leaving placeholder business info after setup
- setting a callback number that is not actively monitored
- writing a custom SMS that conflicts with actual operating hours or service area