Recovery Channels
Recovery Channels controls how Avidra attempts to recover missed callers and how the workspace handles voice-related recovery behavior.What this area covers
This section can include:- missed-call text-back enablement
- voice recovery enablement
- internal summary SMS behavior
- caller summary SMS behavior
- voice fallback behavior
- voice-related alert numbers
Operational purpose
Use Recovery Channels to decide:- whether SMS recovery is active
- whether voice recovery is active
- who receives internal voice-related alerts
- whether caller summaries or internal summaries are sent
What to monitor
Review this section if:- voice recovery appears active but calls still fall back to standard text-back
- internal teams are not receiving expected summaries
- test calls are not behaving like live calls
- recovery behavior changed after plan or routing updates
Common mistakes
- enabling voice recovery without completing phone/routing verification
- assuming voice recovery replaces missed-call text-back in every case
- forgetting to review fallback behavior after changing providers or routing