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Recovery Channels controls how Avidra attempts to recover missed callers — via SMS text-back, voice recovery, or both.

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What you configure

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How to decide

The simplest setup. Missed calls trigger a text-back, and AI handles follow-up over SMS.How it works:
  1. Customer calls and misses
  2. Avidra sends a text-back within seconds
  3. AI continues the conversation via SMS
  4. Lead appears on your dashboard
Best for: Most service businesses getting started with Avidra. This covers the majority of missed-call scenarios.

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Internal summary SMS

When enabled, your team receives an SMS alert after each recovered lead. The summary includes:
  • Caller phone number
  • Time of the missed call
  • Any initial details captured
This is separate from email notifications — it goes directly to the phone numbers you configure.

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What to monitor

Review recovery channels if:
  • Voice recovery appears active but calls still fall back to standard text-back
  • Internal teams are not receiving expected summaries
  • Test calls are not behaving like live calls
  • Recovery behavior changed after plan or routing updates

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Common mistakes

Enabling voice recovery without completing phone/routing verification will not work. Complete Phone Setup first.
  • Assuming voice recovery replaces missed-call text-back in every case — some calls still need SMS follow-up
  • Forgetting to review fallback behavior after changing providers or routing
  • Not configuring internal summary SMS — your team misses real-time alerts

Phone Setup

Configure routing and forwarding.

Missed Call Recovery

Full recovery flow details.

Notifications

Email and SMS alert configuration.