What you configure
| Channel | Purpose |
|---|---|
| Missed-call text-back | SMS sent to callers immediately after a missed call |
| Voice recovery | AI-powered voice interaction during or after the call |
| Internal summary SMS | Alerts sent to your team with call details |
| Caller summary SMS | Post-call summary sent to the caller |
| Voice fallback | What happens when voice recovery cannot complete |
| Voice alert numbers | Phone numbers that receive voice-related alerts |
How to decide
- SMS recovery only
- Voice + SMS recovery
The simplest setup. Missed calls trigger a text-back, and AI handles follow-up over SMS.How it works:
- Customer calls and misses
- Avidra sends a text-back within seconds
- AI continues the conversation via SMS
- Lead appears on your dashboard
Internal summary SMS
When enabled, your team receives an SMS alert after each recovered lead. The summary includes:- Caller phone number
- Time of the missed call
- Any initial details captured
What to monitor
Review recovery channels if:- Voice recovery appears active but calls still fall back to standard text-back
- Internal teams are not receiving expected summaries
- Test calls are not behaving like live calls
- Recovery behavior changed after plan or routing updates
Common mistakes
- Assuming voice recovery replaces missed-call text-back in every case — some calls still need SMS follow-up
- Forgetting to review fallback behavior after changing providers or routing
- Not configuring internal summary SMS — your team misses real-time alerts
Related pages
Phone Setup
Configure routing and forwarding.
Missed Call Recovery
Full recovery flow details.
Notifications
Email and SMS alert configuration.