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AI Behavior

AI Behavior controls how much of the customer SMS workflow Avidra handles automatically.

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What you configure

This area includes settings such as:
  • whether AI is globally enabled
  • AI persona or naming behavior
  • language settings
  • AI-controlled messaging behavior tied to the workspace

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How it affects workflows

When AI is enabled and allowed by plan and billing state, Avidra can:
  • send AI-generated opening or follow-up replies
  • continue inbound SMS conversations
  • classify thread urgency and intent
  • support qualification workflows
When AI is disabled, Avidra may still preserve leads and message records, but automated conversational behavior will be reduced or skipped.

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Important note

AI behavior is not controlled by this setting alone. Actual reply behavior also depends on:
  • plan entitlements
  • billing state
  • conversation-level AI state
  • message caps and stale-thread safeguards

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Common mistakes

  • enabling AI globally and assuming every thread will always auto-continue
  • forgetting that billing or plan restrictions can still block AI replies
  • changing AI behavior without reviewing fallback SMS copy in Workspace Profile