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Avidra uses plan-aware limits and guardrails to control certain workflows. Understanding these limits helps you avoid unexpected behavior — especially when leads stop appearing or SMS stops sending.

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Plan limits at a glance

If you are hitting your lead cap regularly, it is time to upgrade. Missed calls that exceed your plan cap are not recovered — they are simply skipped.

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What limits affect

Usage-related limits can affect:
  • Lead recovery — once you hit your monthly lead cap, new missed callers are not processed
  • SMS sending — daily and monthly SMS caps can pause text-back and AI replies
  • AI conversations — AI SMS requires Pro plan or above
  • Feature access — Conversations and Booking tabs are locked on lower plans
  • Voice minutes — voice recovery stops when monthly minutes are exhausted

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Where limits appear

You will see usage and limit context in:
  • The Dashboard — lead usage summary and limit warnings
  • The Leads area — current-period usage indicator
  • Settings — plan details and caps
  • Locked-feature states for plan-gated product areas

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Important behaviors tied to limits

Depending on plan and account state, Avidra may:
  • Block access to certain tabs (Conversations, Booking)
  • Show warnings when lead usage approaches a limit
  • Skip AI replies after a daily SMS cap is reached
  • Reduce or block messaging when billing is not active
  • Stop recovering new missed calls once the monthly lead cap is hit
When behavior changes unexpectedly, check your current plan, billing state, lead usage level, and whether a daily or per-period cap has been reached.

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Common mistakes

  • Treating a feature issue as a bug when it is actually a plan restriction
  • Only checking total leads, not current-period usage — limits reset monthly
  • Assuming manual messaging is available on every plan
  • Not monitoring usage until you hit the cap — by then you have already missed leads