Billing and Plan
Billing and Plan controls what the workspace is allowed to do.Why this matters operationally
Plan and billing state can directly affect:- access to Conversations
- access to Booking
- manual messaging access
- AI SMS conversation behavior
- whether the workspace is considered active
Common effects of billing state
When billing is inactive or blocked, operators may see:- redirects to pricing
- locked product areas
- skipped AI replies
- inability to send manual follow-up messages
What to review here
Use this page to verify:- current plan name
- billing status
- next billing date or trial state
- whether cancellation is pending
- whether access is still active
Common mistakes
- troubleshooting SMS behavior before checking billing state
- assuming all workspaces have manual messaging or conversations access
- forgetting that plan restrictions can appear as feature unavailability rather than explicit errors