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Avidra’s AI receptionist answers the moment your team cannot. It responds instantly by text, keeps the exchange moving, and captures the context your team needs before the lead cools off.

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What it does

Instant text-back

Sends an immediate SMS after a missed call — typically in under 10 seconds. The caller gets a next step instead of silence.

Smart SMS conversation

Engages the caller in a focused exchange to collect service need, urgency, and timing.

Lead qualification

Captures what the caller needs, how urgent it is, and when they want service — automatically.

Team handoff

Delivers a warmer lead with full context, ready for your team to close.

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Recovery flow

1

Missed call

A caller reaches your business, but your team cannot answer in time. Maybe they are on another job, driving, or it is after hours.
2

Instant text

Avidra responds right away so the caller gets a next step instead of silence. The message uses your business name and a natural tone.
3

Conversation

The AI receptionist keeps the exchange active over SMS with focused follow-up questions. It collects service details naturally — not through a form or a bot menu.
4

Qualification

Service context, urgency, and callback details are captured while the lead is still engaged. Emergency requests are flagged immediately.
5

Outcome

Your team receives a qualified lead with everything they need to prioritize and book. The callback is warmer because the customer already shared their problem.

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Example conversations

Avidra: Hi, this is Mike’s Plumbing. Sorry we missed your call — what can we help you with? Caller: My water heater isn’t working. No hot water at all. Avidra: That sounds frustrating. Is this a residential or commercial unit? Caller: Residential. Tank unit in the garage. Avidra: Got it — residential tank water heater, no hot water. Do you need someone today, or can it wait? Caller: Today if possible. We have guests coming tonight. Avidra: Understood — I’ll have the team reach out shortly to confirm a time today. Thanks for the details.
Lead summary: Water heater repair, residential tank unit, same-day urgency.

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What your team gets back

The goal is not just to send a text. It is to return a clearer opportunity to your team: who called, what they need, how urgent it is, and where the conversation stands.
What your team seesWhy it matters
Caller phone numberCall back directly — no hunting for the number
Service typeKnow what the job is before you pick up the phone
Urgency levelPrioritize same-day emergencies over next-week requests
Conversation transcriptRead the full exchange so you do not ask the customer to repeat themselves
Pipeline stageSee whether the lead is new, contacted, quoted, or booked
Callbacks feel warmer and close faster because context is already captured.

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Built for service businesses

Plumbers

Urgent leak and water-heater calls recovered before the customer calls someone else.

HVAC

No-heat and no-cooling emergencies captured even when dispatch is slammed.

Electricians

Service requests captured instantly while your crew is on-site.

Roofers

Storm-damage and inspection leads engaged before they go to another contractor.

Dental clinics

After-hours appointment requests handled with a professional text intake flow.

Med spas

Prospective clients kept warm with immediate follow-up and booking context.
Avidra works for any phone-driven business where missed calls mean lost revenue. If your customers call first and book later, Avidra fits your workflow.