Follow-up Automation
Follow-up Automation controls whether the workspace sends additional follow-up messaging after the initial recovery flow.What you configure
This area can include:- whether automatic follow-up is enabled
- follow-up timing or delay
- follow-up message content
Why it matters
Follow-up automation affects how persistent Avidra is after the first customer interaction. Use it to:- keep leads from cooling off
- standardize a second-touch workflow
- reduce manual reminder work for operators
What to monitor
Review follow-up automation if:- customers are being contacted too aggressively
- follow-up messages are firing at the wrong time
- operators are manually doing work that should be automated
- lead response quality drops after automations are enabled
Common mistakes
- enabling follow-up without reviewing the actual message copy
- using automation to compensate for weak first-response setup
- forgetting to adjust automation when business hours or staffing changes