Business Hours
Business Hours tells Avidra when your business is considered open and what should happen outside those hours.What you configure
This section includes:- whether business hours are enabled
- weekly hours by day
- workspace timezone
- optional after-hours SMS copy
Why it matters
Business hours affect:- whether Avidra treats the workspace as open or after-hours
- what message content may be sent outside normal hours
- how the dashboard reports current workspace state
Practical guidance
- set the correct timezone first
- review holiday or seasonal schedules manually when needed
- keep after-hours SMS realistic about response timing
Common mistakes
- setting correct hours in the wrong timezone
- leaving after-hours copy inconsistent with actual callback expectations
- assuming business hours are only cosmetic, they affect message behavior