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Business Hours tells Avidra when your business is open and what should happen outside those hours. This affects message content and how the dashboard reports workspace state.

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What you configure

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Why it matters

Business hours are not just cosmetic — they affect real behavior:
  • Whether Avidra treats the workspace as open or after-hours
  • What message content is sent to callers outside normal hours
  • How the dashboard reports the current workspace state
  • Whether the AI adjusts its promises about callback timing

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After-hours messaging

When a caller texts during business hours, Avidra responds with your standard recovery message. Outside business hours, Avidra can send a different message that sets appropriate expectations.

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Examples

Good after-hours message:
“Thanks for reaching out. We’re closed right now but open at 8am tomorrow. We’ll follow up first thing in the morning — what do you need help with?”
Bad after-hours message:
“We are currently closed. Please try again later.”
The good message tells the caller when you open, commits to follow-up, and still asks for details so your team has context in the morning.
Setting correct hours in the wrong timezone is a common mistake. Double-check your timezone setting first.

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Setting up your schedule

1

Set your timezone

Select the timezone that matches your business’s physical location. All hours are evaluated against this timezone.
2

Define your weekly hours

Set open and close times for each day of the week. Leave a day blank if you are closed.
3

Write your after-hours message

Customize the SMS that callers receive when they reach out outside business hours. Be specific about when they can expect a callback.
4

Enable hours-aware behavior

Toggle on the business hours feature so Avidra uses this schedule.

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Best practices

Your after-hours message sets expectations. Something like “We’ll call you back first thing tomorrow morning” works better than a generic “We’re closed.”
  • Set the correct timezone before configuring hours
  • Review holiday or seasonal schedules manually when needed — Avidra does not currently support holiday schedules
  • Keep after-hours SMS realistic about when your team will actually call back
  • Consider extending hours slightly if your team often works late — better to have recovery active than to miss late-day leads

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Common mistakes

  • Setting correct hours in the wrong timezone — everything shifts and after-hours messaging fires during business hours
  • Leaving after-hours copy inconsistent with actual callback expectations
  • Assuming business hours are only cosmetic — they affect message behavior
  • Not updating hours when seasonal schedules change

Workspace Profile

Set your business identity and SMS defaults.

Follow-up Automation

Automate second-touch messaging.

Notifications

Configure when alerts fire.