> ## Documentation Index
> Fetch the complete documentation index at: https://docs.avidra.net/llms.txt
> Use this file to discover all available pages before exploring further.

# Conversations

> Monitor AI and human SMS threads, review lead context, and step in when a conversation needs attention.

The Conversations page is Avidra's live SMS inbox. It shows the current threads between recovered callers and the workspace, including AI-generated replies and manual follow-up activity.

## What you can do

<CardGroup cols={2}>
  <Card title="Review message history" icon="history">
    Read the full inbound and outbound message thread for each lead — every message is timestamped.
  </Card>

  <Card title="Monitor AI activity" icon="bot">
    See which replies were AI-generated and which were manual. Each message is labeled.
  </Card>

  <Card title="Step into a thread" icon="hand">
    Take over a conversation manually when the AI handoff point is reached or the lead needs a human touch.
  </Card>

  <Card title="Review unmatched replies" icon="circle-help">
    Inspect inbound messages that did not attach to a known lead — these may be new callers or wrong numbers.
  </Card>
</CardGroup>

## Layout

The page is organized into four areas:

| Section           | Purpose                                                  |
| ----------------- | -------------------------------------------------------- |
| Thread list       | Browse active conversations, sorted by recent activity   |
| Thread detail     | Full message history, urgency, and qualification context |
| Reply controls    | Send a manual response to the selected lead              |
| Unmatched replies | Inbound messages that could not be matched to a lead     |

## AI behavior in conversations

Depending on plan, workspace settings, and conversation state, Avidra may:

* Continue the conversation automatically with contextual follow-up questions
* Stop after a turn limit or timeout to prevent runaway threads
* Escalate to owner handoff for urgent cases or emergency keywords
* Skip sending if billing or plan conditions block AI messaging

## When a conversation stops automatically

<AccordionGroup>
  <Accordion title="AI is disabled">
    AI may be disabled globally or for the specific conversation. Check [AI Behavior](/configuration/ai-behavior). The thread continues in manual-only mode.
  </Accordion>

  <Accordion title="Billing is blocked">
    An inactive billing state prevents AI replies. This is the most common silent blocker — verify in [Billing and Plan](/configuration/billing-and-plan).
  </Accordion>

  <Accordion title="Daily SMS cap reached">
    Each plan has a daily SMS limit. The cap resets the following day. Check [Usage and Limits](/configuration/usage-and-limits).
  </Accordion>

  <Accordion title="Max AI turn count reached">
    Avidra limits the number of AI turns per conversation to prevent runaway threads. The thread continues in manual-only mode.
  </Accordion>

  <Accordion title="Thread auto-closed as stale">
    Conversations with no activity for an extended period are automatically closed. A new inbound message from the same caller re-opens the thread.
  </Accordion>
</AccordionGroup>

<Tip>
  If a thread stops unexpectedly, check billing and SMS caps first — they are the most common causes. Then check whether AI is enabled for that specific conversation.
</Tip>

## Manual replies

When you take over a conversation, your replies are sent through Twilio just like AI replies. The thread logs your message as a manual reply so you can distinguish human and AI messages later.

Use manual replies when:

* The AI has reached its turn limit
* The lead asks to speak to a real person
* You want to send a specific offer or quote
* The conversation needs a personal touch to close

## Common mistakes

* Assuming every inbound reply should always get an AI response — multiple conditions gate replies
* Not checking whether the thread is stale, capped, or billing blocked before assuming a bug
* Ignoring unmatched replies that did not attach cleanly to a lead — these may be real customers

## Related pages

<CardGroup cols={3}>
  <Card title="Leads" icon="user-plus" href="/using-avidra/leads">
    Manage recovered callers.
  </Card>

  <Card title="AI SMS Conversations" icon="bot" href="/how-it-works/ai-sms-conversations">
    Full AI behavior details.
  </Card>

  <Card title="Notifications" icon="bell" href="/configuration/notifications">
    Set up alerts.
  </Card>
</CardGroup>