> ## Documentation Index
> Fetch the complete documentation index at: https://docs.avidra.net/llms.txt
> Use this file to discover all available pages before exploring further.

# Booking

> Configure how Avidra shares booking links and scheduling options during customer conversations.

The Booking page controls scheduling behavior inside Avidra. Use it when you want Avidra to help move a customer from conversation to a booking or callback path.

<Note>
  Booking is plan-gated. If the workspace does not include booking access, the page shows a locked state instead of the full workflow. Available on Pro and Growth plans.
</Note>

## What you configure

| Setting              | Purpose                                                                                                |
| -------------------- | ------------------------------------------------------------------------------------------------------ |
| Visit scheduling URL | The booking link Avidra shares with callers (e.g., your Calendly, Acuity, or Square Appointments link) |
| Callback scheduling  | How callback paths are handled when a customer wants to schedule a time                                |
| Scheduling behavior  | How booking context is used in AI conversations                                                        |

The page also shows how often booking links were shared recently — so you can track adoption.

## How it works in conversations

When a customer asks about booking, scheduling, or availability, Avidra can:

* Share your booking link directly in the SMS thread
* Guide the caller toward a callback path if you prefer phone-based scheduling
* Use scheduling context in AI-generated replies to move the conversation toward a booked appointment

### Example

> **Customer:** Can I schedule someone to come out tomorrow?
>
> **Avidra:** Absolutely. You can pick a time that works for you here: \[your booking link]. Or I can have the team call you back to schedule — which do you prefer?

## Setting up your booking link

<Steps>
  <Step title="Get your scheduling URL">
    Copy the link from your scheduling tool — Calendly, Acuity, Square Appointments, or any tool that provides a public booking URL.
  </Step>

  <Step title="Paste it in Booking settings">
    Go to the **Booking** page and paste your URL in the scheduling URL field.
  </Step>

  <Step title="Test it">
    Send yourself a test text and click the link to confirm it opens your scheduling page correctly.
  </Step>
</Steps>

## What to monitor

Review booking if:

* Customers ask to book but never receive a link
* The wrong link is being shared
* Callback expectations do not match your workflow
* Booking-related conversations are stalling
* The link usage count is lower than expected

<Tip>
  Make sure your booking URL actually works and leads to an active scheduling page. A broken link is worse than no link — it makes your business look unprofessional.
</Tip>

<Warning>
  If you change scheduling tools, update the URL in Avidra immediately. Old links will break and customers will get a dead page.
</Warning>

## Related pages

<CardGroup cols={3}>
  <Card title="AI Behavior" icon="brain" href="/configuration/ai-behavior">
    Control AI in conversations.
  </Card>

  <Card title="Phone Setup" icon="phone" href="/configuration/phone-setup">
    Configure routing.
  </Card>

  <Card title="Conversations" icon="messages-square" href="/using-avidra/conversations">
    Review SMS threads.
  </Card>
</CardGroup>