> ## Documentation Index
> Fetch the complete documentation index at: https://docs.avidra.net/llms.txt
> Use this file to discover all available pages before exploring further.

# AI Receptionist

> Avidra responds to missed callers by SMS, captures lead context, and moves each conversation toward a clear next step.

Avidra's AI receptionist answers the moment your team cannot. It responds instantly by text, keeps the exchange moving, and captures the context your team needs before the lead cools off.

## What it does

<CardGroup cols={2}>
  <Card title="Instant text-back" icon="zap">
    Sends an immediate SMS after a missed call — typically in under 10 seconds. The caller gets a next step instead of silence.
  </Card>

  <Card title="Smart SMS conversation" icon="messages-square">
    Engages the caller in a focused exchange to collect service need, urgency, and timing.
  </Card>

  <Card title="Lead qualification" icon="clipboard-check">
    Captures what the caller needs, how urgent it is, and when they want service — automatically.
  </Card>

  <Card title="Team handoff" icon="handshake">
    Delivers a warmer lead with full context, ready for your team to close.
  </Card>
</CardGroup>

## Recovery flow

<Steps>
  <Step title="Missed call">
    A caller reaches your business, but your team cannot answer in time. Maybe they are on another job, driving, or it is after hours.
  </Step>

  <Step title="Instant text">
    Avidra responds right away so the caller gets a next step instead of silence. The message uses your business name and a natural tone.
  </Step>

  <Step title="Conversation">
    The AI receptionist keeps the exchange active over SMS with focused follow-up questions. It collects service details naturally — not through a form or a bot menu.
  </Step>

  <Step title="Qualification">
    Service context, urgency, and callback details are captured while the lead is still engaged. Emergency requests are flagged immediately.
  </Step>

  <Step title="Outcome">
    Your team receives a qualified lead with everything they need to prioritize and book. The callback is warmer because the customer already shared their problem.
  </Step>
</Steps>

## Example conversations

<Tabs>
  <Tab title="Plumber — water heater">
    > **Avidra:** Hi, this is Mike's Plumbing. Sorry we missed your call — what can we help you with?
    >
    > **Caller:** My water heater isn't working. No hot water at all.
    >
    > **Avidra:** That sounds frustrating. Is this a residential or commercial unit?
    >
    > **Caller:** Residential. Tank unit in the garage.
    >
    > **Avidra:** Got it — residential tank water heater, no hot water. Do you need someone today, or can it wait?
    >
    > **Caller:** Today if possible. We have guests coming tonight.
    >
    > **Avidra:** Understood — I'll have the team reach out shortly to confirm a time today. Thanks for the details.

    **Lead summary:** Water heater repair, residential tank unit, same-day urgency.
  </Tab>

  <Tab title="HVAC — AC not cooling">
    > **Avidra:** Hi, this is Cool Air HVAC. Sorry we missed your call — how can we help?
    >
    > **Caller:** Our AC has been running all day but the house won't cool down.
    >
    > **Avidra:** That sounds uncomfortable. What type of system do you have — central air, mini split, or window unit?
    >
    > **Caller:** Central air, about 10 years old.
    >
    > **Avidra:** Got it. When would you like someone to take a look?
    >
    > **Caller:** Tomorrow morning would work.
    >
    > **Avidra:** Perfect. I'll pass this along so the team can schedule you for tomorrow morning. Thanks for reaching out.

    **Lead summary:** Central AC not cooling, 10-year unit, next-day morning service.
  </Tab>

  <Tab title="Electrician — outlet issue">
    > **Avidra:** Hi, this is Spark Electric. Sorry we missed your call — what's going on?
    >
    > **Caller:** Half the outlets in my kitchen stopped working.
    >
    > **Avidra:** That's a common issue — could be a tripped breaker or a wiring problem. Have you checked your breaker panel?
    >
    > **Caller:** Yeah, nothing tripped. It's weird.
    >
    > **Avidra:** Sounds like it needs a closer look. When works best for you?
    >
    > **Caller:** Sometime this week would be fine.
    >
    > **Avidra:** Got it — I'll have the team follow up to schedule a visit this week. Thanks.

    **Lead summary:** Kitchen outlets not working, breaker panel checked, this-week availability.
  </Tab>
</Tabs>

## What your team gets back

The goal is not just to send a text. It is to return a clearer opportunity to your team: who called, what they need, how urgent it is, and where the conversation stands.

| What your team sees     | Why it matters                                                             |
| ----------------------- | -------------------------------------------------------------------------- |
| Caller phone number     | Call back directly — no hunting for the number                             |
| Service type            | Know what the job is before you pick up the phone                          |
| Urgency level           | Prioritize same-day emergencies over next-week requests                    |
| Conversation transcript | Read the full exchange so you do not ask the customer to repeat themselves |
| Pipeline stage          | See whether the lead is new, contacted, quoted, or booked                  |

Callbacks feel warmer and close faster because context is already captured.

## Built for service businesses

<CardGroup cols={3}>
  <Card title="Plumbers" icon="wrench">
    Urgent leak and water-heater calls recovered before the customer calls someone else.
  </Card>

  <Card title="HVAC" icon="thermometer">
    No-heat and no-cooling emergencies captured even when dispatch is slammed.
  </Card>

  <Card title="Electricians" icon="plug">
    Service requests captured instantly while your crew is on-site.
  </Card>

  <Card title="Roofers" icon="house">
    Storm-damage and inspection leads engaged before they go to another contractor.
  </Card>

  <Card title="Dental clinics" icon="smile">
    After-hours appointment requests handled with a professional text intake flow.
  </Card>

  <Card title="Med spas" icon="sparkles">
    Prospective clients kept warm with immediate follow-up and booking context.
  </Card>
</CardGroup>

<Tip>
  Avidra works for any phone-driven business where missed calls mean lost revenue. If your customers call first and book later, Avidra fits your workflow.
</Tip>