> ## Documentation Index
> Fetch the complete documentation index at: https://docs.avidra.net/llms.txt
> Use this file to discover all available pages before exploring further.

# Overview

> Understand the main parts of the Avidra product and how operators use them.

Avidra is a missed-call recovery and lead handling system built for local service businesses. When a customer calls and your team cannot answer, Avidra steps in — texting the caller back, capturing what they need, and keeping the conversation alive until your team is ready to close.

No app to install. No voicemail to check. No leads lost to silence.

## How Avidra works

<Steps>
  <Step title="A customer calls your business number">
    The call routes through your tracked Avidra number, either directly or via forwarding from your existing line. Your customers call the same number they always have.
  </Step>

  <Step title="The call is missed">
    Your team is on a job, after hours, or tied up. Avidra detects the missed call automatically — no manual trigger required.
  </Step>

  <Step title="Avidra texts back instantly">
    The caller receives an immediate SMS instead of silence or voicemail. Response time is typically under 10 seconds. The message uses your business name and a natural opening.
  </Step>

  <Step title="AI captures lead details">
    Through SMS, Avidra collects service need, urgency, and timing — qualifying the caller while your team stays focused on the job in front of them.
  </Step>

  <Step title="Your team gets a recovered lead">
    The dashboard shows who called, what they need, and where the conversation stands. Callbacks are warmer and close faster because your team already has context.
  </Step>
</Steps>

## What a recovery looks like

Here is a real-world example of what happens after a plumber misses a call:

> **Avidra:** Hi, this is Mike's Plumbing. Sorry we missed your call — what can we help you with?
>
> **Caller:** My water heater isn't working. Can someone come out today?
>
> **Avidra:** Got it — water heater issue, and you need same-day service. I'll have the team reach out shortly to confirm a time. What's the best number to reach you?
>
> **Caller:** This number is fine.
>
> **Avidra:** Perfect. Someone from the team will follow up soon. Thanks for reaching out.

Your team gets a recovered lead with:

* **Caller:** (555) 123-4567
* **Service:** Water heater repair
* **Urgency:** Same-day
* **Status:** Ready for callback

## Main product areas

<CardGroup cols={2}>
  <Card title="Dashboard" icon="gauge" href="/using-avidra/dashboard">
    Your summary view: lead recovery performance, items that need attention, lead usage, setup health, and recent recovered leads.
  </Card>

  <Card title="Leads" icon="user-plus" href="/using-avidra/leads">
    The operational workspace for recovered callers. Review grouped callers, move leads through pipeline stages, and send follow-up messages.
  </Card>

  <Card title="Conversations" icon="messages-square" href="/using-avidra/conversations">
    The live inbox for customer SMS threads. Monitor AI activity, reply manually, and review urgent or qualified threads.
  </Card>

  <Card title="Booking" icon="calendar-check" href="/using-avidra/booking">
    Control scheduling behavior — set a booking URL, configure callback paths, and see how links are used in conversations.
  </Card>
</CardGroup>

## Configuration areas

Settings control how the workspace behaves. Key areas include:

| Area                                                        | Purpose                                            |
| ----------------------------------------------------------- | -------------------------------------------------- |
| [Workspace Profile](/configuration/workspace-profile)       | Business name, industry, callback number, SMS copy |
| [Phone Setup](/configuration/phone-setup)                   | Routing mode, forwarding, number verification      |
| [Recovery Channels](/configuration/recovery-channels)       | Text-back and voice recovery enablement            |
| [AI Behavior](/configuration/ai-behavior)                   | AI enablement, persona, language                   |
| [Follow-up Automation](/configuration/follow-up-automation) | Automated second-touch messaging                   |
| [Business Hours](/configuration/business-hours)             | Open hours and after-hours messaging               |
| [Notifications](/configuration/notifications)               | Email and SMS alerts for leads and emergencies     |
| [Usage and Limits](/configuration/usage-and-limits)         | Lead caps, SMS limits, plan guardrails             |
| [Billing and Plan](/configuration/billing-and-plan)         | Plan access, billing status, feature gates         |
| [Account](/configuration/account)                           | Owner-level account details                        |

## What to monitor regularly

<Warning>
  If any of these checks fail consistently, start with [Troubleshooting](/support/troubleshooting).
</Warning>

* [ ] Are missed calls producing leads?
* [ ] Are SMS messages being sent successfully?
* [ ] Are leads stuck in "new" or "needs attention" states?
* [ ] Is the workspace approaching a plan limit?
* [ ] Are any onboarding or setup items still blocking full behavior?

## Next steps

<CardGroup cols={3}>
  <Card title="Onboarding" icon="rocket" href="/getting-started/onboarding">
    Set up your workspace and phone routing.
  </Card>

  <Card title="Dashboard" icon="gauge" href="/using-avidra/dashboard">
    Start monitoring lead recovery.
  </Card>

  <Card title="Missed Call Recovery" icon="phone-missed" href="/how-it-works/missed-call-recovery">
    Understand the full recovery flow.
  </Card>
</CardGroup>