> ## Documentation Index
> Fetch the complete documentation index at: https://docs.avidra.net/llms.txt
> Use this file to discover all available pages before exploring further.

# Usage and Limits

> Understand lead usage, message limits, and operational caps that affect Avidra behavior.

Avidra uses plan-aware limits and guardrails to control certain workflows. Understanding these limits helps you avoid unexpected behavior — especially when leads stop appearing or SMS stops sending.

## Plan limits at a glance

| Plan        | Leads/mo | SMS/mo | Voice min/mo | AI SMS | Booking |
| ----------- | -------- | ------ | ------------ | ------ | ------- |
| **Free**    | 5        | 25     | 30           | —      | —       |
| **Starter** | 20       | 100    | 90           | —      | —       |
| **Pro**     | 100      | 400    | 300          | ✓      | ✓       |
| **Growth**  | 250      | 1,000  | 750          | ✓      | ✓       |

<Tip>
  If you are hitting your lead cap regularly, it is time to upgrade. Missed calls that exceed your plan cap are not recovered — they are simply skipped.
</Tip>

## What limits affect

Usage-related limits can affect:

* **Lead recovery** — once you hit your monthly lead cap, new missed callers are not processed
* **SMS sending** — daily and monthly SMS caps can pause text-back and AI replies
* **AI conversations** — AI SMS requires Pro plan or above
* **Feature access** — Conversations and Booking tabs are locked on lower plans
* **Voice minutes** — voice recovery stops when monthly minutes are exhausted

## Where limits appear

You will see usage and limit context in:

* The **Dashboard** — lead usage summary and limit warnings
* The **Leads** area — current-period usage indicator
* **Settings** — plan details and caps
* Locked-feature states for plan-gated product areas

## Important behaviors tied to limits

Depending on plan and account state, Avidra may:

* Block access to certain tabs (Conversations, Booking)
* Show warnings when lead usage approaches a limit
* Skip AI replies after a daily SMS cap is reached
* Reduce or block messaging when billing is not active
* Stop recovering new missed calls once the monthly lead cap is hit

<Warning>
  When behavior changes unexpectedly, check your current plan, billing state, lead usage level, and whether a daily or per-period cap has been reached.
</Warning>

## Common mistakes

* Treating a feature issue as a bug when it is actually a plan restriction
* Only checking total leads, not current-period usage — limits reset monthly
* Assuming manual messaging is available on every plan
* Not monitoring usage until you hit the cap — by then you have already missed leads