> ## Documentation Index
> Fetch the complete documentation index at: https://docs.avidra.net/llms.txt
> Use this file to discover all available pages before exploring further.

# Recovery Channels

> Configure how Avidra reaches customers and alerts operators through text and voice recovery flows.

Recovery Channels controls how Avidra attempts to recover missed callers — via SMS text-back, voice recovery, or both.

## What you configure

| Channel               | Purpose                                               |
| --------------------- | ----------------------------------------------------- |
| Missed-call text-back | SMS sent to callers immediately after a missed call   |
| Voice recovery        | AI-powered voice interaction during or after the call |
| Internal summary SMS  | Alerts sent to your team with call details            |
| Caller summary SMS    | Post-call summary sent to the caller                  |
| Voice fallback        | What happens when voice recovery cannot complete      |
| Voice alert numbers   | Phone numbers that receive voice-related alerts       |

## How to decide

<Tabs>
  <Tab title="SMS recovery only">
    The simplest setup. Missed calls trigger a text-back, and AI handles follow-up over SMS.

    **How it works:**

    1. Customer calls and misses
    2. Avidra sends a text-back within seconds
    3. AI continues the conversation via SMS
    4. Lead appears on your dashboard

    **Best for:** Most service businesses getting started with Avidra. This covers the majority of missed-call scenarios.
  </Tab>

  <Tab title="Voice + SMS recovery">
    AI answers the call live, then follows up by SMS if needed. Provides the most complete coverage.

    **How it works:**

    1. Customer calls your number
    2. AI voice answers and captures initial details
    3. Call summary is sent to the caller and your team
    4. SMS follow-up continues if needed

    **Best for:** High-volume teams that want both real-time call handling and text-based follow-up.
  </Tab>
</Tabs>

## Internal summary SMS

When enabled, your team receives an SMS alert after each recovered lead. The summary includes:

* Caller phone number
* Time of the missed call
* Any initial details captured

This is separate from email notifications — it goes directly to the phone numbers you configure.

## What to monitor

Review recovery channels if:

* Voice recovery appears active but calls still fall back to standard text-back
* Internal teams are not receiving expected summaries
* Test calls are not behaving like live calls
* Recovery behavior changed after plan or routing updates

## Common mistakes

<Warning>
  Enabling voice recovery without completing phone/routing verification will not work. Complete [Phone Setup](/configuration/phone-setup) first.
</Warning>

* Assuming voice recovery replaces missed-call text-back in every case — some calls still need SMS follow-up
* Forgetting to review fallback behavior after changing providers or routing
* Not configuring internal summary SMS — your team misses real-time alerts

## Related pages

<CardGroup cols={3}>
  <Card title="Phone Setup" icon="phone" href="/configuration/phone-setup">
    Configure routing and forwarding.
  </Card>

  <Card title="Missed Call Recovery" icon="phone-missed" href="/how-it-works/missed-call-recovery">
    Full recovery flow details.
  </Card>

  <Card title="Notifications" icon="bell" href="/configuration/notifications">
    Email and SMS alert configuration.
  </Card>
</CardGroup>