> ## Documentation Index
> Fetch the complete documentation index at: https://docs.avidra.net/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing and Plan

> Understand how plan access and billing state affect features, messaging, and recovery workflows.

Billing and Plan controls what features your workspace can access. Many issues that look like bugs are actually plan or billing restrictions.

## Plans at a glance

| Plan        | Leads/mo | Key features                                                       |
| ----------- | -------- | ------------------------------------------------------------------ |
| **Free**    | 5        | AI voice answering, text-back, basic lead capture                  |
| **Starter** | 20       | Custom greeting, business hours routing                            |
| **Pro**     | 100      | AI SMS conversations, follow-up sequences, booking, call summaries |
| **Growth**  | 250      | Multi-location, 10 numbers, advanced reporting, priority support   |

<Tip>
  Pro is the best-value plan for teams that want AI SMS conversations, booking, and lead pipeline tools. Start with Free to test, then upgrade when you are ready.
</Tip>

## Feature availability by plan

| Feature                | Free | Starter | Pro | Growth |
| ---------------------- | ---- | ------- | --- | ------ |
| Missed-call text-back  | ✓    | ✓       | ✓   | ✓      |
| AI voice answering     | ✓    | ✓       | ✓   | ✓      |
| Custom greeting        | —    | ✓       | ✓   | ✓      |
| Business hours routing | —    | ✓       | ✓   | ✓      |
| AI SMS conversations   | —    | —       | ✓   | ✓      |
| Booking integration    | —    | —       | ✓   | ✓      |
| Follow-up sequences    | —    | —       | ✓   | ✓      |
| Multi-location support | —    | —       | —   | ✓      |
| Priority support       | —    | —       | —   | ✓      |

## Why this matters operationally

Plan and billing state directly affect:

* Access to **Conversations** and **Booking** tabs
* Manual messaging capability
* AI SMS conversation behavior
* Whether the workspace is considered active

## When billing is inactive

<Warning>
  When billing is blocked, you may see locked product areas, skipped AI replies, and redirects to pricing. Always check billing state before troubleshooting SMS issues.
</Warning>

Signs of an inactive billing state:

* Redirects to the pricing page instead of the dashboard
* Locked Conversations or Booking tabs
* AI replies skipped silently
* Inability to send manual follow-up messages
* Dashboard warnings about billing status

## What to review

* Current plan name and tier
* Billing status (active, blocked, or pending cancellation)
* Next billing date or trial state
* Whether access is still active for all expected features

## Common mistakes

* Troubleshooting SMS behavior before checking billing state — always check billing first
* Assuming all workspaces have manual messaging or conversations access — these are plan-gated
* Forgetting that plan restrictions appear as feature unavailability rather than explicit errors
* Letting billing lapse during an active recovery campaign — leads stop being processed