> ## Documentation Index
> Fetch the complete documentation index at: https://docs.avidra.net/llms.txt
> Use this file to discover all available pages before exploring further.

# AI Behavior

> Configure how Avidra's AI participates in SMS conversations and workspace messaging.

AI Behavior controls how much of the customer SMS workflow Avidra handles automatically — from follow-up replies to urgency classification.

## What you configure

| Setting            | Purpose                                                                            |
| ------------------ | ---------------------------------------------------------------------------------- |
| AI enabled         | Master toggle for AI participation across the workspace                            |
| AI persona / name  | How the AI identifies itself in conversations (e.g., "Sarah from Mike's Plumbing") |
| Language           | Language used in AI-generated messages (defaults to English)                       |
| Messaging behavior | AI-controlled messaging rules tied to the workspace                                |

## How each setting works

### AI enabled

This is the master switch. When AI is enabled:

* Avidra generates and sends AI replies to inbound customer texts
* Threads are classified for urgency and qualification
* Emergency detection is active

When AI is disabled:

* Avidra still captures leads and records messages
* No automated replies are sent
* All follow-up must be manual

### AI persona / name

The persona controls how the AI introduces itself. A natural, business-appropriate name improves engagement.

**Good:** "Hi, this is Sarah from Mike's Plumbing" — feels like a real person at the business
**Bad:** "Hello, this is an automated system" — impersonal, customers disengage

### Language

Set this to match your primary customer base. Avidra can generate replies in multiple languages.

## How it affects workflows

When AI is enabled and allowed by plan and billing state, Avidra can:

* Send AI-generated opening or follow-up replies
* Continue inbound SMS conversations automatically
* Classify thread urgency and intent
* Support lead qualification workflows
* Detect emergencies and escalate

When AI is disabled, Avidra still preserves leads and message records, but automated conversational behavior is skipped.

<Note>
  AI behavior is not controlled by this setting alone. Actual reply behavior also depends on plan entitlements, billing state, conversation-level AI state, and message caps. See [AI SMS Conversations](/how-it-works/ai-sms-conversations) for the full list of conditions.
</Note>

## Common mistakes

<Warning>
  Enabling AI globally does not guarantee every thread will auto-continue. Billing blocks, plan restrictions, and SMS caps can all prevent replies independently.
</Warning>

* Enabling AI globally and assuming every thread will always auto-continue
* Forgetting that billing or plan restrictions can still block AI replies
* Changing AI behavior without reviewing fallback SMS copy in [Workspace Profile](/configuration/workspace-profile)
* Setting the persona to something generic — make it match your brand

## Related pages

<CardGroup cols={3}>
  <Card title="AI SMS Conversations" icon="bot" href="/how-it-works/ai-sms-conversations">
    Full AI reply conditions and flow.
  </Card>

  <Card title="Workspace Profile" icon="building" href="/configuration/workspace-profile">
    Fallback SMS copy and business identity.
  </Card>

  <Card title="Billing and Plan" icon="credit-card" href="/configuration/billing-and-plan">
    Plan requirements for AI features.
  </Card>
</CardGroup>